The Code of Conduct
In December 2018 the retirement living industry launched a new industry code of conduct for all village operators to sign up to and demonstrate their commitment to high standards and resident satisfaction.
The Retirement Living Code of Conduct is the initiative of two peak industry bodies representing retirement living operators across Australia – the Retirement Living Council (which is part of the Property Council of Australia) and leading Age Services Australia (LASA).
The code’s intention is to create certainty and transparency around processes for moving into communities, living in communities including dispute resolution, and leaving a community. The code covers all aspects of a resident’s experience in a retirement community: from signing the contract to enter the community, their on-site experience of living in the retirement community, their decision to leave the community and then right through until the resident’s unit or apartment is re-sold.
There will be a transitional period before the Code comes into effect on January 1st 2020 and Arcadia Group has appointed a Code Compliance Officer to ensure that all staff member are thoroughly trained in all aspects of the Code and that village committee members are familiar with the standards too.
To read the Retirement Living Code of Conduct, click here