The Code of Conduct

In December 2018 the retirement living industry launched a new industry code of conduct for all village operators to sign up to and demonstrate their commitment to high standards and resident satisfaction.

Arcadia Group communities are proud to support the Retirement Living Code of Conduct.

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What is the code?

The Retirement Living Code of Conduct is the initiative of two peak industry bodies representing retirement living operators across Australia – the Retirement Living Council (which is part of the Property Council of Australia) and Leading Age Services Australia (LASA).

Why sign up for the code?

The code’s intention is to create certainty and transparency around processes for moving into communities, living in communities including dispute resolution, and leaving a community. The code covers all aspects of a resident’s experience in a retirement community: from signing the contract to enter the community, their on-site experience of living in the retirement community, their decision to leave the community and then right through until the resident’s unit or apartment is re-sold.

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Arcadia Group's commitment to its residents

On January 1st, 2020 Arcadia Group appointed a Code Compliance Officer to ensure that all staff members are thoroughly trained in all aspects of the Code and that village committee members are familiar with the standards too.

Arcadia Group looks forward to its ongoing commitment to the code will allow us to continually improve its services to its clients.